Booking terms

Last reviewed 7 November 2026

How a request on this website becomes a reserved place on a protocol, and how it can be cancelled. The binding terms are the ones sent to you in writing with your itinerary; this page summarises them.

1. A request is not yet a reservation

Sending the request form reserves nothing and costs nothing. It asks a manager to call you. Prices shown on the protocol pages are indicative starting figures per person and may change with flights, hotel rates and the size of the group.

2. The call and the written offer

Within 48 hours a manager calls you in the window you chose, confirms availability, the final price and what is included, and sends you a written offer with the itinerary, these terms and the details of our insolvency insurance.

3. Confirming

Your place is reserved when you accept the written offer and settle the first instalment shown in it by bank transfer to the account named in the offer. No money is ever taken through this website. The balance falls due 45 days before departure.

4. Changes we make

If a hotel, a flight or a local service changes, we tell you at once and offer an equal or better alternative. If the change is substantial, you may cancel without any charge, and everything you have sent us is returned in full.

5. Cancelling

When you cancel	Cancellation charge
60 days or more before departure	10% of the trip price
59 to 30 days before	30% of the trip price
29 to 15 days before	60% of the trip price
14 days or fewer before	100% of the trip price

If a departure does not reach four travellers, we cancel it at least 21 days before departure and return everything you have sent us, or move you to another date if you prefer.

6. Law and protection

Package trips are governed by the Czech Civil Code (Act No. 89/2012 Coll.) and by Act No. 159/1999 Coll. on conditions of business in tourism. The insurer and the certificate of our insolvency insurance are named in the written offer. We recommend travel insurance that covers cancellation and medical care abroad.

7. Questions

Write to [email protected] or call the office during its hours. The privacy notice explains what happens to the details in your request.